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Delivery & Payment FAQs

 

At Cheshire Antiques Consultant LTD, we're dedicated to transforming your purchasing and delivery journey into an adventure that's both secure and exhilarating. Our commitment to excellence ensures that your experience is not just simple and swift but also thoroughly enjoyable. 

We place the utmost importance on meeting the expectations of our valued customers from around the globe, promising you a service that's nothing short of extraordinary. 

You can count on us to provide you with continuous updates, offering you a glimpse into the journey of your purchase with regular progress reports and online tracking, from the moment you confirm your order to the time it arrives at your doorstep.

The instant your purchase order is confirmed, we start closely monitoring its progress, making sure every step is tracked. Our swift, dependable, and smart customer service team remains at your beck and call, ready to help you with any questions you might have.

They are your expert guides through the complicated world of international import rules, skillfully helping you navigate taxes and duties.

Your personal details are kept very safe with us, using the best online banking payment services for protection. We’ve made paying as easy as possible, only accepting verified bank transfer. We no longer accept any Online Card or in person card payments due to payment providers charging us and not returning the processing transaction fee even if an order is fraudulent, cancelled or returned. All Item(s) will need to be settled by verified bank transfer only. We will email you a proforma invoice with our bank details.

We revel in the excellence of our Global Delivery Services, seamlessly connecting the UK mainland with the farthest corners of the globe. Each item's journey is priced with precision, taking into account its unique heft and dimensions. Our dedication to the planet shines through in our choice of recycled cardboard packaging, each piece lovingly tailor wrapped to ensure its safety en route. 

For extra peace of mind, insurance is included as standard with all our shipments, whether they're within the UK mainland or going internationally.


Delivery & Payment – Frequently Asked Questions

Secure Payment Methods

At Cheshire Antiques Consultant LTD, we are committed to secure and transparent transactions. We accept the following payment methods:

  • Full Payment: Required within 3 working days of purchase.

  • Accepted Methods:

    • Verified bank transfer

    • Cash (upon collection only – limited to £8,000)

  • Card Payments: We do not accept card payments due to high third-party processing fees that are non-refundable in cases of cancellations or fraudulent transactions.

  • Cheques or Bank Drafts: Not accepted.

For each transaction, a proforma invoice with our bank details will be emailed to you.

International Buyers

  • Full payment must be made via international bank transfer.

  • New buyers may be asked to provide bank and trade references.

  • Payments must be made by the registered buyer only; third-party payments will not be accepted.

  • Ownership of goods transfers only after full cleared payment.

  • Cash payment upon collection is accepted (up to £8,000).

  • Deposit payments are accepted, but the balance must be cleared within 1 month. Deposits are non-refundable.

UK Mainland Shipping – England, Wales & Scotland

We offer free standard delivery to most of mainland UK.
This includes door-to-door courier service (1-person delivery).

Delivery Options:

  • Standard Delivery: 2–4 working days

  • Express Delivery: 1–2 working days

  • Economy Shipping: 5–7 working days
    All options include online tracking and insurance.

Access & Specialist Requirements:

  • If your location has restricted access (e.g., upper floors, no lift access), an additional fee may apply for a 2-person courier team.

  • Assembly, installation, or next-day delivery services are available at an additional cost. Please contact us for a quote.

Excluded Areas:

For the Scottish Highlands, all UK islands, Channel Islands, Isle of Wight, and Isle of Man, please contact us for a custom shipping quote.

Professional Courier Services We Use

We partner with trusted and experienced logistics providers, including:

  • Bradleys Furniture Carrier Ltd

  • Aardvark Art Services

  • Pack & Send

  • Mailboxes Etc

  • FedEx

  • Transglobalexpress

  • DHL

  • UPS

  • Freightworldwide

  • DPD

  • Convelio

International Shipping – Global Delivery

We offer insured standard and express shipping worldwide, with typical delivery in 3–10 working days. Contact us directly for the most competitive rates available today.

Customs, Duties & Brexit

  • We operate on a Delivery Duty Unpaid (DDU) basis.

  • Buyers are responsible for all customs duties, VAT/taxes, and clearance charges.

  • Due to Brexit, EU customers may face new import procedures. Please check with your local tax authority.

If duties are refused and the item is returned, all shipping costs will be deducted from any applicable refund.

Important: A VAT/Tax ID number (e.g., CUIT, CUIL, CDI) is required for international customs clearance. Failure to provide this may result in delays or returns to sender.

Packing & Storage

Each item is professionally packed using bespoke protective materials including bubble wrap, polystyrene, and cardboard to ensure safe transit.

We offer free storage for up to 2 weeks post-purchase (payment must be received in full by bank transfer or cash).

Collections

Customers may collect purchases in person or arrange for a third-party courier by prior appointment from our Chester location.
Payment must be made via bank transfer or cash on collection.

Frequently Asked Questions (FAQs)

Where can I buy your products?

Via our online gallery and across marketplaces such as Vinterior, Chairish, LoveAntiques, AntiquesAtlas, Decorative Collective, eBay, and social media platforms.

Do you offer free international delivery?

No – All international deliveries are chargeable and calculated at checkout or upon request.

Do you offer fast UK delivery?

Yes – Standard delivery is 2–4 working days, and express next-day delivery is available for an extra fee (excluding larger or heavy items).

Can I track my order?

Yes – Online tracking is provided for both domestic and international deliveries.

Can I choose my delivery date?

Yes – UK mainland only. Delivery windows (e.g., morning/afternoon) can be requested, but exact times cannot be guaranteed.

Is delivery insured?

Yes – We include standard insurance. For artworks, only the painting surface is insured – frames & glass are not covered.

Do you ship internationally?

Yes – Worldwide delivery available. Contact us for current shipping rates.

Can I visit your showroom or view items in person?

We operate by appointment only. Please call or email to arrange.

What payment methods do you accept?

We accept bank wire transfer (international) and BACS (UK). Invoices are provided upon order.

Do you offer trade pricing?

Yes – UK and international trade clients are eligible. Please provide a business card or website for verification.

Do you comply with France and Germany packaging regulations?

Yes:

  • France (ADEME EPR): FR313252_01FFTS

  • Germany (LUCID): DE1807909487392

Contact Us

Cheshire Antiques Consultant Ltd
📞 +44 (0)7494 763 382
📧 Email Us

Registered Office:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Home Address:
Rose Cottage, Warrington Road, Mickle Trafford, Chester, Cheshire, CH2 4EB, United Kingdom