Shipping policy
Shipping Policy
Cheshire Antiques Consultant LTD®
Overview
We arrange worldwide shipping for fine art, antiques, and decorative works using professional carriers and specialist art logistics providers where appropriate.
All items are carefully packaged using appropriate materials to ensure safe transit.
Processing & Dispatch
Orders are typically processed within 2–5 business days following receipt of cleared payment, unless otherwise agreed.
Dispatch times may vary depending on the nature of the work, packing requirements, or destination.
Shipping Methods
We use reputable courier services and, where appropriate, specialist fine art shippers.
Tracking details will be provided where available once your order has been dispatched.
Delivery Times
Delivery timeframes are provided as estimates only and are not guaranteed.
Delays may occur due to customs processing, carrier operations, or other factors beyond our control.
International Shipping
International orders are typically shipped on a Delivered Duties Unpaid (DDU) basis unless otherwise agreed in writing.
This means the buyer is responsible for:
- Import duties
- Taxes (including VAT, GST, or sales tax)
- Customs clearance fees
- Any associated administrative charges
The buyer acts as importer of record and is responsible for compliance with all local import regulations.
Customs & Import Requirements
We may require additional information to facilitate export documentation, customs clearance, or regulatory compliance.
Failure to provide required information or to complete customs formalities may result in delays, return of the shipment, or additional charges.
Insurance
Shipments are insured for their declared value unless otherwise agreed.
Insurance typically covers the artwork itself (being the painted or artistic surface). Frames are not insured separately unless additional cover is agreed in writing prior to dispatch.
Risk in Transit
Risk in the goods passes to the buyer upon delivery in accordance with our Terms of Service.
Delivery & Inspection
Buyers must inspect all items immediately upon delivery.
Any visible damage or discrepancy should be reported in writing within 48 hours of delivery, together with photographic evidence.
Failure to notify us within this timeframe may affect our ability to assist, subject always to your statutory rights.
Refused or Undeliverable Shipments
If a shipment is refused, customs clearance is not completed, or delivery fails due to incorrect information provided by the buyer, any return shipping, storage, customs charges, or associated costs may be deducted from any refund due.
Returns Shipping
Returns must not be sent without prior written authorisation and instructions from us.
Due to the international nature of our business, return instructions (including the appropriate returns address, courier requirements, and customs documentation) will be provided following confirmation of cancellation.
Failure to follow return instructions may result in delays, additional costs, or refusal of the return.
We do not guarantee receipt of items sent without prior authorisation, tracking, and appropriate insurance.
Regulatory Compliance
We operate in accordance with applicable UK regulations, including requirements relevant to the art market. In certain circumstances, we may request information necessary to complete compliance checks or shipping documentation.
Contact
For shipping enquiries, please contact:
cheshireantiquesconsultant@gmail.com