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Delivery & Payment FAQs

Delivery and Payment Information

Delivery & Payment

Cheshire Antiques Consultant LTD provides secure, insured domestic and international delivery for fine art and decorative works. Every purchase is professionally packed, fully tracked, and monitored from dispatch through to safe arrival.

We prioritise transparency, clear communication, and secure payment handling for clients worldwide.

Secure Payment Methods

  • Full payment required within 3 working days of purchase.
  • Accepted methods: Verified bank transfer (UK & international).
  • Debit/credit card, PayPal, Klarna, Apple Pay & Google Pay accepted up to £5,000 GBP.
  • Amounts over £5,000 GBP must be settled via bank transfer only.
  • Cash accepted upon collection (up to £8,000).
  • Cheques and bank drafts are not accepted.

Please note: Card processors do not refund their transaction fees in cases of cancellation, fraud or return.

A proforma invoice with our verified bank details is issued for each transaction.

International Buyers

  • Full cleared payment required prior to dispatch.
  • Payments must be made by the registered buyer only.
  • Ownership transfers only after cleared funds are received.
  • Deposits accepted; balance due within 1 month (non-refundable).

UK Mainland Shipping

Free standard delivery is available to most mainland UK addresses (England, Wales & Scotland).

  • Standard: 2–4 working days
  • Express: 1–2 working days
  • Economy: 5–7 working days

All deliveries include online tracking and standard insurance.

Access & Specialist Requirements

  • Restricted access or upper floors may require a two-person courier team (additional cost).
  • Assembly, installation, or timed delivery available upon request.

For Scottish Highlands, UK Islands, Isle of Wight, Isle of Man and Channel Islands, please request a custom quote.

International Shipping

We offer insured global delivery with estimated transit times of 3–10 working days, subject to destination and customs clearance.

Customs & Duties

  • All shipments are sent Delivery Duty Unpaid (DDU).
  • Buyers are responsible for import duties, VAT, and clearance charges.
  • EU customers should check local regulations following Brexit.

If customs charges are refused and an item is returned, all shipping and associated costs will be deducted from any refund.

A valid VAT/Tax ID number may be required for international clearance.

Packing & Storage

All items are professionally wrapped using protective materials including bubble wrap, reinforced cardboard, and specialist packing solutions.

Complimentary storage is available for up to 2 weeks following purchase (full payment required).

Collections

Collection by prior appointment only from our Chester location. Third-party couriers may be arranged by the buyer.

Frequently Asked Questions

Where can I purchase your works?

Through our online gallery and selected international marketplaces.

Do you ship internationally?

Yes. Worldwide insured shipping is available.

Is delivery insured?

Yes. Standard insurance is included. For paintings, the painted surface is insured; frames and glass are excluded.

Can I track my order?

Yes. Online tracking is provided for domestic and international shipments.

Can I choose my delivery date?

UK mainland deliveries may request preferred windows; exact times cannot be guaranteed.

Do you offer trade pricing?

Yes. Trade clients are welcome; verification may be requested.

Packaging Compliance

  • France (ADEME EPR): FR313252_01FFTS
  • Germany (LUCID): DE1807909487392

Contact

Cheshire Antiques Consultant LTD
+44 (0)7494 763 382
Email: Please contact via our website form.

Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Trading Address: Rose Cottage, Warrington Road, Mickle Trafford, Chester, CH2 4EB, United Kingdom