Refund policy
Returns & Refund Policy
Cheshire Antiques Consultant LTD®
Consumer Cancellation Rights
If you are purchasing as a private individual (not in the course of business), you have the right to cancel your order within 14 days of delivery in accordance with the Consumer Contracts Regulations 2013.
You must notify us in writing within 14 days of receiving the work. You then have a further 14 days to return the work.
Refunds will be issued within 14 days of receipt of the returned work (or evidence of return), subject to inspection.
Returned works must be received in the same condition as delivered, as verified against condition documentation and photographs taken prior to dispatch.
Buyers are responsible for secure packaging and appropriate insurance during return transit unless the work is materially not as described. Risk in returned goods remains with the buyer until safe receipt by us.
Where multiple works are sold as a group at an agreed aggregate price, we may treat the transaction as a single contract for pricing purposes. Requests for partial return or cancellation will be considered on a case-by-case basis.
For international orders (including the United States), customs duties, import taxes, brokerage fees, storage charges and similar costs are not refundable.
Refunds will be made using the original payment method. Where payment was made by bank transfer, refunds will be returned to the originating account only.
Refunds are processed in GBP only. We are not responsible for exchange rate differences or international banking fees.
Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
Condition of Returned Works
Returned works must be in the same condition as supplied.
Buyers may inspect works as they would in a gallery setting; however, handling beyond what is necessary to establish the nature, characteristics and functioning of the work may result in a reasonable deduction for diminished value.
Returns must be securely packaged and sent using a fully insured and trackable courier service. We cannot accept responsibility for loss or damage occurring during return transit.
30-Day Authenticity Guarantee
Separately from statutory cancellation rights, if within 30 days of delivery you provide written evidence from “a recognised independent expert or authority in the relevant field, acceptable to us acting reasonably”
that a work is not authentic, we will refund the purchase price upon safe return of the work in the condition supplied.
International Returns
Buyers outside the United Kingdom (including the United States, European Union, Canada and Australia) are responsible for:
- Return shipping costs
- Import duties, VAT/GST or sales tax
- Customs brokerage charges
- Any demurrage or storage fees
- Compliance with export and re-import formalities
The buyer acts as importer of record and is responsible for compliance with customs requirements in the destination country.
Refunds are issued only after safe receipt and inspection of the returned work in the United Kingdom.
Damage in Transit
Buyers must inspect works immediately upon delivery.
Any visible damage or material discrepancy should be reported in writing within 48 hours of delivery together with photographic evidence.
Failure to notify us within this timeframe may affect our ability to assist, subject always to your statutory rights.
Transit insurance covers the declared value of the artwork itself (being the painted or artistic surface). Frames are not insured separately unless specifically agreed in writing prior to dispatch.
Non-Returnable Items
- Commissioned works
- Bespoke or custom framing
- Deposits or part-payments securing a reserved work
- Marketplace purchases (governed by the relevant platform’s policies)
Where a discretionary or negotiated discount has been agreed, returns outside statutory rights may not be accepted.
Refused or Undeliverable Shipments
Where delivery is refused, customs clearance is not completed, or delivery fails due to incorrect information provided by the buyer, reasonable return shipping, storage, customs and associated administrative costs may be deducted from any refund due.
Shipping Returns
Returns must not be sent without prior written authorisation and instructions from us.
Due to the international nature of our business, return instructions (including the appropriate returns address, courier requirements, and customs documentation) will be provided following confirmation of cancellation.
Failure to follow return instructions may result in delays, additional costs, or refusal of the return.
We do not guarantee receipt of items sent without prior authorisation, tracking, and appropriate insurance.
Contact
All cancellation notices and return enquiries should be directed to: